Tenant's Death and Self-Storage, What Happens to his/her Storage Unit?

Published on 4/11/2023
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A lot of people have storage units. Sometimes those units are only used for a few months, such as during a home remodel or during the process of a move. In other cases, a storage unit is used for several years. Whether long-term or short-term, unexpected issues can still arise. In this article, we will be dealing with one issue in particular. What happens to the items in a storage unit when a tenant dies? What might happen to their unit if they die isn't usually something a person wants to think about when they rent a storage unit, but it's an important consideration. Fortunately, there are several ways to reduce the chances of a probate issue or other problem with the unit. Here's what to consider.

TELL SOMEONE ELSE ABOUT YOUR STORAGE UNIT

Sometimes people do not tell anyone about their storage unit. While it might not seem important to tell anyone or you’re just trying to keep quiet about storing your stuff, not telling anyone can lead to unforeseen problems later.  If no knows that you have a storage unit, no one will think to address that if you pass away. The things you have in there may be important to you, and that means they could be important to your family and other loved ones, as well. Whether you tell your spouse, an adult child, a parent, or a trusted friend about your storage unit, let someone know. They should know which facility you have used (the name of the facility & location), and the number of the unit you're renting. They can't access it without that information.

Typically, if no one has been told about the storage unit, the death of the tenant is not found out by the manager or operator until the rent is late or remains unpaid past the time allowed. This will typically will occur when late or lien notices are sent to the tenant’s last known address. When this occurs, it's usually at this point relatives and friends may come forward seeking to access the unit, hoping to retrieve the deceased’s property. Seems like a simple solution but once the manager or operator has been notified that the tenant has died, they are now going to be bound by law to follow the procedures of the state. Continue reading to learn more about that in this article.

ADD ANOTHER PERSON TO YOUR ACCOUNT OR LEASE

Another good way to make sure your storage unit can be handled correctly after you pass away is to add another person to the account or lease. Not all facilities will allow you to do that, so you might want to check around for one that will. Then you can have peace of mind, because you'll know your storage unit will be taken care of in the event of your passing. Of course, you really need to trust the other person on the lease. They will have access to the unit as long as they're on the lease, not just if you pass away. If you don't trust them not to take something out of the unit or use it for something you didn't agree to, don't add them to your lease.

SHARE YOUR ACCESS CODE AND A SPARE KEY WITH SOMEONE YOU TRUST

As long as the tenants or deceased individual’s account is up to date and if a family member has the access code and keys to the unit (meaning he needs no action from the manager to enter the space), he can access the unit and, if warranted, remove the property from the rented space. This type of access is analogous to that for any rental property; a family member or friend who previously had access rights doesn’t immediately lose those rights when the tenant dies.

However, it’s important to clarify that this permitted access is only possible when the self-storage manager isn’t involved in providing gate-code access or cutting the lock. If the facility operator is interested in addressing this possible situation right when the tenant moves in, he can add an addendum to the rental agreement that specifically lists the party who has access rights upon death of the tenant.

If the family member does not have authorized access, the facility manager can’t allow that person into the unit. To gain access, the family member must provide the manager with copies of the death certificate and a court order stating that the family member been appointed as the administrator or executor of the estate. (This process can be quick or take up to 60 days.) Once he/she provides these documents, the family member can access the unit and decide if he/she wants to continue renting in the name of the tenant’s estate or terminate the rental agreement and remove the items. In either case, he/she must continue to pay rent on the unit to avoid foreclosure.

RELATIVES AND/OR FRIENDS COULD BE LOCKED OUT AFTER YOUR DEATH

For many storage unit companies, being notified of a facility tenant's death means locking that unit so others can't access it. That's different if there's another person on the lease, but if you only gave someone else your access code but they'll likely be locked out by the manager. Storage companies do that to make sure there aren't problems with the will, probate issues, or other concerns. In short, they want to stop someone from showing up and taking everything out of your storage unit once you're deceased. There may be specific things in there you've willed to someone, for example, that shouldn't go to anyone else.

SETTING UP LEGAL DOCUMENTATION

One of the ways you can get around the lock-out issue is by having legal documentation that allows someone to access your storage unit after you die. That's usually a family member, but it can be a friend or an executor of your estate, as well. Proper documentation can vary by state, so it's important to find out what you need and make sure you follow any instructions and legal requirements. That way you won't be worried about what will happen to your things, and you'll know someone you trust will be able to access them at a later date.

If a self-storage operator learns a tenant has passed away but isn’t notified by a family member, he/she should try to reach the alternate or emergency contacts listed on the rental agreement. While it is not necessarily the manager’s responsibility, he/she may also contact the local probate court to see if the tenant’s estate has been probated (and an executor named). If there’s an executor, the manager can contact that person to determine what to do with the unit. Ultimately, if he’s/she's unsuccessful in making contact with those listed on the rental agreement, or any relatives or friends who might be willing to resolve the tenant’s default, he/she may then send a certified letter to the tenant’s last known address and proceed with the foreclosure process. Depending on the state, there may be a waiting period to allow the estate to be probated before the sale can occur.

NOTICE OF COMPETING CLAIMS TO THE STORED PROPERTY

There are instances when the facility operator learns a tenant has died and receives calls or visits from multiple family members, each making a claim to the unit contents. In this case, it’s important that he overlock the unit and instruct the family to go to the probate court and submit their claims there, understanding the court will issue a determination as to a rightful heir and proper party to take possession of the property. Until that time, the facility operator can continue to charge rent. It’s expected that those making a claim will pay to avoid the enforcement of the lien over the contents.

 

MAKE ARRANGEMENTS TO CONTINUE PAYMENTS

When it comes to tenant death, there’s a few basic issues in mind. Most important, just because a tenant has died doesn’t mean his/her obligation to creditors has also ceased to exist. Even if your loved ones are going to clear your storage unit quickly after you pass away, that doesn't mean there won't be any money owed. Making the rental payments is vital, or the unit and all its contents could eventually be seized. You can leave money to make the payments if you want, or simply leave instructions that the payments should be made. No matter what you decide with that, though, make sure your family or another trusted person knows your wishes. Someone has to pay rent on the storage unit or the unit will eventually go into foreclosure.


It's not always comfortable to think about what will happen to our things after we die, but it's important and responsible to make arrangements. By taking some time to make decisions about the things in your storage unit, and how that unit is accessed, you can feel better about what you leave behind.

 

This article is not intended to offer legal advice, it’s just a general look at handling a deceased tenants storage unit and items contained therein. Please consult legal counsel as laws vary from state to state and from situation to situation.